Terms of Use

By using RefundMate you agree to these terms. They are written plainly and kept short.

Not legal advice

RefundMate generates draft complaint letters using AI. It is a drafting aid, not a law firm, and does not provide legal advice. You are responsible for reviewing and editing any letter before you send it.

Accuracy

AI-generated text can contain errors or misstate the law. Check that the facts and any legal references reflect your actual situation. References to the Australian Consumer Law are provided for general guidance only.

Your responsibility

Only include information you have the right to share. You are responsible for how you use the letters you generate, including any communications you send to a business or authority.

No warranty

RefundMate is provided "as is", without warranties of any kind. To the extent permitted by law, we are not liable for outcomes arising from use of the service.