Free for Australian consumers

Turn your frustration into a formal complaint.

Describe what went wrong. We write the formal letter, backed by Australian Consumer Law.

Write my complaint — free See a sample letter ↓

5 free letters · Takes two minutes

“The washing machine died after 6 weeks and they keep dodging my calls!!”

— you, furious

Formal correspondenceR

Re: Formal complaint regarding a faulty washing machine

Under the consumer guarantees in the Australian Consumer Law, goods must be of acceptable quality (s 54). A machine that fails within six weeks does not meet that guarantee, and I am entitled to a remedy.

I am requesting a full refund, and a response within 14 business days…

Formal complaintACL · s 54

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How it works

Describe your issue

Tell us what happened in your own words. No legal jargon required.

We identify the right authority

RefundMate works out who should receive your complaint — the business, the ACCC, an ombudsman, or AFCA.

Get your letter

A formal letter, grounded in Australian Consumer Law, ready to copy, download, or send.

See what you'll get

A complete, formal letter — grounded in Australian Consumer Law and ready to send.

29 June 2026 To the Complaints Manager, Harvey Norman Re: Formal complaint regarding a faulty refrigerator and refused refund I am writing to make a formal complaint about a refrigerator I purchased from your store, which stopped working three months after purchase. When I requested a refund, your staff declined to assist me. Under the consumer guarantees in the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), goods must be of acceptable quality and fit for their purpose. A refrigerator that fails within three months does not meet the guarantee as to acceptable quality (s 54), and I am entitled to a remedy. I am therefore requesting a full refund. I would appreciate a response and resolution within 14 business days of the date of this letter. If this matter is not resolved, I intend to escalate my complaint to the Australian Competition and Consumer Commission (ACCC) or my state fair trading office. Yours faithfully, [Your name]

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Addressed to whoever can make them act

Letters are formatted for the right body — the business, the ACCC, the Telecommunications Industry Ombudsman, AFCA, and state energy and fair trading offices — and cite the consumer guarantees that protect you.

ACCCTIOAFCAState fair tradingEnergy ombudsman

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