About RefundMate

RefundMate helps everyday Australians turn a frustrating consumer problem into a clear, formal complaint letter — without needing to know the law or how to phrase things.

You describe what happened in plain language. We identify the right body to address — the business itself, the ACCC, an industry ombudsman, or AFCA — and draft a letter that references the consumer guarantees and protections that apply to your situation.

Why we built it

Strong consumer protections exist under the Australian Consumer Law, but most people never use them because writing a formal complaint feels intimidating. RefundMate removes that friction so your complaint gets taken seriously.

Not legal advice

RefundMate produces a draft to help you communicate. It is not a law firm and does not provide legal advice. For complex disputes, consider contacting your state or territory's legal aid or a community legal centre.